Shopee Shop Reviews & Ratings Scraper

Shopee Shop Reviews Scraper: a shop's ratings with photos, sub-scores and seller replies

Give it a Shopee shop URL and it returns that shop's reviews as rows. Star rating, the buyer's words, their photos and video, the product and the exact variation the review is about, three sub-scores, and the seller's public reply.

Put the market in the URL, always. Shopee runs eight separate markets and a shop id exists on only one of them, so shopee.sg/shop/1103391312 and shopee.ph/shop/1103391312 are two different things. An id on the wrong market comes back empty rather than wrong.

Two more things worth knowing before the first run. Shopee serves at most about 1,000 reviews per star rating, so roughly 5,000 per shop however many it declares. And there is no free trial row here: the input box arrives pointing at a real shop, so a run you start without editing it really does sweep that shop.

🛒 What Shopee Shop Reviews Scraper does

Shopee paginates its reviews one star rating at a time, so this sweeps each bucket separately and interleaves them. On a capped run that matters: you get a spread across all five ratings instead of a hundred five-star ratings and nothing else.

Every review names its product, its variation (model_name) and the shop it belongs to, so one sweep of a 165-item shop is already a per-product breakdown.

Each row carries a coverage_note saying how much of the shop you actually got: "Collected 100 of the shop's 77,604 declared ratings (0.13%)". If a star bucket hit Shopee's own ceiling, the note says that too. You never have to guess whether a run was complete.

A product URL works, and returns the reviews from the shop sweep that belong to that product. Shopee publishes no per-product review feed, so that is a slice of the sweep rather than the product's full history.

📥 What you give it

{
  "startUrls": ["https://shopee.sg/shop/1103391312"],
  "maxReviewsPerShop": 300,
  "starRatings": ["5", "4", "3", "2", "1"],
  "onlyWithText": true
}

📤 What you get back

A real review row from a real run:

{
  "type": "review",
  "cmtid": 110513602821,
  "orderid": 242786970229109,
  "country": "SG",
  "host": "shopee.sg",
  "shopid": 1103391312,
  "shop_username": "baseus.sg",
  "shop_name": "Baseus Official Store Singapore",
  "itemid": 45506561088,
  "product_name": "Baseus USB Type C Cable Quick Charge 3.0 Fast Charging For P30 Data Wire",
  "model_name": "Red,2m",
  "product_url": "https://shopee.sg/product/1103391312/45506561088",
  "rating_star": 5,
  "comment": "So far ok, hopefully will last long.. Comes with warranty as well, its a gd deal..",
  "has_comment": true,
  "detailed_rating": {
    "product_quality": 5,
    "seller_service": 5,
    "delivery_service": 5
  },
  "author_username": "p*****i",
  "author_masked": true,
  "anonymous": true,
  "review_date": "2026-09-20T06:16:54.000Z",
  "ctime": 1789885014,
  "images": ["https://down-sg.img.susercontent.com/file/sg-11134103-8258a-mtc1cjah59fu01"],
  "image_count": 1,
  "video_count": 1,
  "like_count": 0,
  "seller_reply": null,
  "seller_reply_date": null,
  "collected_at": "2026-09-20T07:05:50.039Z",
  "coverage_note": "Collected 100 of the shop's 77,604 declared ratings (0.13%)."
}

🧾 Reading the output

Two kinds of row share one dataset, and type is what separates them. The table view is built for reviews, so a shop summary row looks nearly blank in it. Open a shop row itself and everything is there.

Notices never enter the dataset. They are written to the run's key-value store under NOTICES_AND_RUN_STATUS, along with a run_summary giving swept and delivered counts per shop. Open the Storage tab on the run to read it.

▶️ How to run it

1. Open Shopee Shop Reviews Scraper and click Try for free. 2. Put your shop URLs into Shopee shop or product URLs, one per line, each with its market host. 3. Set Max reviews per shop. Start at 100 and read the coverage note before going bigger. 4. If you only want reviews people actually wrote, tick Only reviews that have written text. 5. Click Start, then download the dataset as JSON, CSV or Excel, or read it from the API.

💰 How much does it cost?

$3.79 per 1,000 reviews on the free plan, falling to $2.79 per 1,000 on the larger paid Apify plans.

You pay per review row. The shop summary row is not a review and is not charged as one, and neither are the notices, which do not enter the dataset at all.

Three hundred reviews from one shop is a bit over a dollar on the free plan. Remember that the input box arrives with a real shop in it, so starting a run without editing it is a real sweep of that shop, not a demo.

💡 What people use it for

• Reading the one and two-star buckets on your own shop, which is where the operational complaints

are, without wading through thousands of five-star ratings.

• Watching a competing shop's new reviews on a schedule, keyed on cmtid.
• Pulling buyer photos for a product, which show the real condition far better than the seller's own

gallery.

• Splitting sentiment by variation. model_name often shows one colour or size getting all the

complaints.

• Checking whether a shop replies to bad reviews, and how quickly.

🚧 What it does not do

• About 1,000 reviews per star rating. That is Shopee's wall, not a setting. A shop with 77,000

ratings still tops out near 5,000.

• No per-product review feed. A product URL returns its share of the shop sweep, not that

product's whole history.

• The market host is required. An id from another market returns nothing, and the run tells you

so in a notice rather than guessing.

• No buyer contact details. Usernames as Shopee shows them, masked where Shopee masks them.
• No product data. No price, stock or listing detail, only what the review carries.
• No translation. A Thai review arrives in Thai.
• Counts are a snapshot taken during the run, and Shopee's declared total moves between runs.

🧭 Which marketplace scraper do you need?

❓ Questions people ask

Do I need a Shopee account? No. Nothing to paste, nothing that expires.

Which markets work? All eight of Shopee's, as long as the host is in the URL you paste.

Why did my run come back empty? Nine times out of ten the shop id belongs to a different market. Check NOTICES_AND_RUN_STATUS for shop_not_found_on_host.

Can I get all 77,000 ratings on a big shop? No. Shopee stops serving past roughly 1,000 per star rating, and the coverage note on every row tells you exactly where a run stopped.

Why are so many comments empty? Shopee lets buyers rate without writing anything, and plenty do. Use onlyWithText if those are no use to you.

Is scraping reviews legal? These are public pages. Reviews are personal data under GDPR and similar laws, so have a reason for holding them and be careful about republishing. Apify's write-up on the legality of web scraping is a good starting point, and we are not lawyers.

🆘 If something breaks

Open the Issues tab on the actor page. Send the shop URL and the run ID. Read NOTICES_AND_RUN_STATUS on the run first, since it usually names the reason already.