Reclame Aqui Scraper

Reclame Aqui Scraper: Brazilian consumer complaints, company replies and reputation scores

Give it a company, as a Reclame Aqui link, the short name from that link or the brand typed out. You get one company row with the reputation score, index status and answer, resolution and buy-again rates for five periods, plus one row per complaint with the full text, the company's reply, the consumer's 0 to 10 rating, city, state and dates. Big retailers are split into several pages with separate scores, so a typed brand name picks one of them, and one listing stops at 5,100 complaints.

🔍 What Reclame Aqui Scraper does

The company row carries the figures the company's own page shows, for the site's default period, the last six months. The other periods sit in periods in the same shape: last 12 months, last calendar year, the year before that and the last three years. A year-on-year comparison needs no second run.

Complaint rows come newest first, or oldest first if you ask. Oldest first on Casas Bahia's online store went back to a complaint filed on 7 May 2013.

A typed brand is looked up and the best match wins. That matters, because "Loja Online", "Lojas Físicas" and "Marketplace" are separate companies with separate scores. Typing Casas Bahia picked casas-bahia-loja-online and listed four other pages for the brand in otherPagesForThisBrand. Paste the exact link when you care which one you get.

The company's reply lives on each complaint's own page, so includeCompanyReply reads that page too. Fifty complaints and the company row took 41 seconds with replies on in a test run; sixty without replies took 8.

About personal data. Reclame Aqui withholds the consumer's name, e-mail and IP, so the rows carry only city and state about the person. Every text field is also scanned for e-mail addresses, CPF, CNPJ, CEP and Brazilian phone numbers, which are replaced with [CPF removido] and the like. Names get the same treatment where they usually turn up: the greeting a company's reply opens with (Olá, Maria, Prezado Sr. João), a consumer's sign-off or meu nome é, and that same name anywhere else in the complaint. Each becomes [nome removido]. It is a pattern match, so a name written anywhere else comes through as written, and so do the first names company staff sign with.

📥 What you give it

{
  "companies": ["https://www.reclameaqui.com.br/empresa/nubank/", "magazine-luiza-loja-online", "Casas Bahia"],
  "maxComplaintsPerCompany": 50,
  "includeCompanyReply": true,
  "sortOrder": "newest"
}

The form opens with nubank filled in, as an example.

📤 What you get back

A real company row from a real run, with periods cut to one of its five entries and the social links to two:

{
  "ok": true,
  "rowType": "company",
  "companyId": "88850",
  "companyName": "Nubank",
  "tradingName": "Nubank",
  "shortname": "nubank",
  "url": "https://www.reclameaqui.com.br/empresa/nubank/",
  "website": "http://www.nubank.com.br",
  "description": "Somos uma fintech que nasceu para mudar como você lida com o seu dinheiro. Lutamos contra a burocracia para deixar você sempre no controle.",
  "cnpj": "18236120000158",
  "segment": "Bancos e Financeiras",
  "segmentShortname": "bancos-e-financeiras",
  "secondarySegments": ["Bancos Tradicionais e Digitais", "Cartões Private Label de Varejo e Mercados", "Bancos Digitais", "Melhores Emissoras e Bandeiras de Cartão de Crédito"],
  "logoUrl": "https://raichu-uploads.s3.amazonaws.com/logo_nubank_S5jVIi.png",
  "defaultPeriod": "last6Months",
  "reputationScore": 8.7,
  "indexStatus": "RA1000",
  "indexStatusLabel": "RA1000",
  "consumerScore": 7.73,
  "answeredPercent": 100,
  "resolvedPercent": 93.3,
  "wouldBuyAgainPercent": 81.2,
  "averageAnswerHours": 98.1,
  "complaintsTotalAllTime": 60372,
  "complaintsLast30Days": 9090,
  "periods": [
    {
      "period": "last6Months",
      "periodRaw": "SIX_MONTHS",
      "from": "2026-03-01T00:00:00",
      "to": "2026-08-31T23:59:59",
      "reputationScore": 8.7,
      "indexStatus": "RA1000",
      "indexStatusLabel": "RA1000",
      "consumerScore": 7.73,
      "complaints": 56984,
      "complaintsAnswered": 56960,
      "complaintsNotAnswered": 8,
      "complaintsRated": 24921,
      "answeredPercent": 100,
      "resolvedPercent": 93.3,
      "wouldBuyAgainPercent": 81.2,
      "averageAnswerHours": 98.1
    }
  ],
  "verifiedCompany": true,
  "accountStatus": "ACTIVE",
  "city": "SAO PAULO",
  "state": "SP",
  "profileCreatedAt": "2014-12-12T10:47:00",
  "profileUpdatedAt": "2026-09-29T09:16:34",
  "socialProfiles": [
    { "type": "facebook", "url": "https://www.facebook.com/nubankbrasil" },
    { "type": "instagram", "url": "https://www.instagram.com/nubank/" }
  ],
  "matchedBy": "shortname",
  "inputValue": "nubank",
  "otherPagesForThisBrand": [],
  "scrapedAt": "2026-09-30T02:31:39.934Z"
}

And a real complaint row, with the company's reply cut short:

{
  "ok": true,
  "rowType": "complaint",
  "complaintId": "s0QQZwQobNrF-S6Q",
  "complaintNumber": "259386859",
  "companyId": "88850",
  "companyName": "Nubank",
  "companyShortname": "nubank",
  "title": "Solicito remoção de negativação de dívida já quitada",
  "text": "Gostaria de solicitar a remoção da negativação de uma dívida já quitada com a financeira de vocês está impactando muito em não conseguir crédito com outras financeiras quitei a dívida e ela segue como vencida no Bacen desde já agradeço",
  "extraDetails": null,
  "status": "ANSWERED",
  "answered": true,
  "resolved": true,
  "rated": true,
  "consumerScore": 10,
  "consumerComment": "Obrigada",
  "wouldBuyAgain": true,
  "isCompliment": false,
  "companyReply": "Olá! Esperamos que você esteja bem.\n\nSomos da equipe especializada do Nubank e estamos aqui para ajudar a esclarecer qualquer dúvida que você possa ter...",
  "companyReplyAt": "2026-09-18T16:12:01",
  "companyReplyCount": 1,
  "consumerReplies": [{ "text": "Obrigada", "at": "2026-09-18T17:48:51" }],
  "resolutionStatus": "SOLVED",
  "city": "Taboão da Serra",
  "state": "SP",
  "publishedAt": "2026-09-18T05:00:22",
  "updatedAt": "2026-09-18T17:48:51",
  "firstReplyAt": "2026-09-18T16:12:01",
  "url": "https://www.reclameaqui.com.br/nubank/solicito-remocao-de-negativacao-de-divida-ja-quitada_s0QQZwQobNrF-S6Q/",
  "position": 6,
  "scrapedAt": "2026-09-20T02:07:42.375Z"
}

Null means the site has nothing there: the consumer's score and comment until they rate, the reply until the company answers, cnpj, website or socialProfiles when a company never filled them in, and the score and percentages when a company carries no index. [Editado pelo Reclame Aqui] inside a text is the site's own moderation.

🧾 Reading the output

Real rows have no charged field. Every free row carries charged: false, so dropping those leaves only companies and complaints.

The sample row, which a run with no companies returns, carries ok: true and rowType: "complaint" like a real one. Filter on _sample or charged, not on those.

▶️ How to run it

1. Open Reclame Aqui Scraper and click Try for free. 2. Put one company per line in Companies. 3. Set Complaints per company, or 0 for the company row only. 4. Pick any filters under Complaint status, Resolution and Only complaints the consumer rated. 5. Click Start, then download the dataset as JSON, CSV or Excel.

💰 How much does it cost?

$9.20 per 1,000 rows, flat on every Apify plan. A company row and a complaint row cost the same, so the reputation card alone is one row.

Not charged: the sample row, every note above, the lookup behind a typed brand name, and a company listed twice, which is read once. If you set a maximum cost for the run, it stops there and says so in its status.

💡 What people use it for

• Working through your own company's unanswered complaints, with complaintStatus set to PENDING.
• Tracking a company's reputation on a schedule with maxComplaintsPerCompany at 0: one row a

run, five periods in it.

• Comparing answer and resolution rates across the banks or retailers in one sector.
• Reading a company's record from its first complaint, oldest first.

🚧 What it does not do

• No consumer names from the site. Reclame Aqui withholds them, and the ones in greetings and

sign-offs are masked. A name typed anywhere else can still get through, see above.

• 5,100 complaints per company for each combination of filters. That is the site's own listing

limit. A different status, resolution or rating filter, or oldest first, opens another slice.

• No private or deleted complaints, and no attachments, images or audio.
• No group roll-up. Sub-brands are separate companies, so ask for each page.
• No sentiment scores, categories or summaries. It returns what the site says.
• No translation. Complaints and replies stay in Portuguese.

🧭 Which review scraper do you need?

❓ Questions people ask

Do I need a Reclame Aqui login or an API key? No. Everything here is what a signed-out visitor can see.

Is the score the same one on the company's page? Yes, for the same default period the page shows.

Can I get the complaints my own company received? Yes. Put your company's page in companies and set complaintStatus to PENDING for everything still waiting on an answer.

Why is companyReply null on some rows? The company has not replied yet, or includeCompanyReply was off.

Why did a brand name give me a different page than I expected? The brand has several. otherPagesForThisBrand lists the ones not picked; copy the short name you want.

Is this legal? The complaints are public, but they are personal data under the LGPD and similar laws, so have a reason for holding them and take care before republishing. Apify's write-up on the legality of web scraping is a good starting point. We are not lawyers.

🆘 If something breaks

Open the Issues tab on the actor page and send the input you used and the run ID. The note rows in the dataset usually name the reason already.