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App Review Triage Monitor — App Store & Google Play Alerts icon

App Review Management: Billing and Refund Complaints

Pulls new reviews from both stores and flags the ones about charges, refunds and subscriptions, grouped by theme with a per-run count of each.

$0.0004 per review ($0.4 / 1,000)
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What this run is set to

The settings saved on this example. Every one of them is editable once you open it on Apify — these are a starting point, not a limit.

SettingValueWhat it does
Apps to monitor—Each app: an optional label plus an App Store URL and/or a Google Play URL.
Max reviews per app per run200Upper bound on reviews fetched per app per store, most-recent first.
Only new since last runonEmit and triage only reviews that are new or changed since the last scheduled run (recommended, this is what makes it a monitor.
Store countryusTwo-letter store country code (e.g. us, gb, de, fr, jp).
Flag bugs & crashesoffSurface bug/crash reviews as urgent items (with text + version).
Flag billing complaintsonSurface billing/refund/subscription reviews as urgent items.
Flag feature requestsoffCount feature-request reviews separately.
Cluster recurring themesonGroup similar new reviews (e.g. '5 new reviews mention login failure after v4.2').

Pricing

$0.0004 per review = $0.4 per 1,000

You are charged forWhenPrice
Review processedThe returned review got processed$0.0004
Report generatedThe job report got generated$0.005
App checkedThe user checked an app$0.004
AI triage generatedgenerated AI triage$0.0005

Pay-per-event pricing: you are billed per result, not per subscription. Billing is handled by Apify on your own account. These are the live Apify store prices, in effect since 2026-08-04, and they are what you are actually charged.

What you get

A structured dataset — each result includes fields like:

app_idbucket_countschanged_countclustersfresh_countlabelnew_countrating_afterrating_beforerating_changerating_drop_alertrun_atstore_ratingsstores

Export every run as JSON, CSV or Excel, or send it to your app, a database, Google Sheets, or an AI agent.