App Review Management: Billing and Refund Complaints
Pulls new reviews from both stores and flags the ones about charges, refunds and subscriptions, grouped by theme with a per-run count of each.
What this run is set to
The settings saved on this example. Every one of them is editable once you open it on Apify — these are a starting point, not a limit.
| Setting | Value | What it does |
|---|---|---|
Apps to monitor | — | Each app: an optional label plus an App Store URL and/or a Google Play URL. |
Max reviews per app per run | 200 | Upper bound on reviews fetched per app per store, most-recent first. |
Only new since last run | on | Emit and triage only reviews that are new or changed since the last scheduled run (recommended, this is what makes it a monitor. |
Store country | us | Two-letter store country code (e.g. us, gb, de, fr, jp). |
Flag bugs & crashes | off | Surface bug/crash reviews as urgent items (with text + version). |
Flag billing complaints | on | Surface billing/refund/subscription reviews as urgent items. |
Flag feature requests | off | Count feature-request reviews separately. |
Cluster recurring themes | on | Group similar new reviews (e.g. '5 new reviews mention login failure after v4.2'). |
Pricing
$0.0004 per review = $0.4 per 1,000
| You are charged for | When | Price |
|---|---|---|
| Review processed | The returned review got processed | $0.0004 |
| Report generated | The job report got generated | $0.005 |
| App checked | The user checked an app | $0.004 |
| AI triage generated | generated AI triage | $0.0005 |
Pay-per-event pricing: you are billed per result, not per subscription. Billing is handled by Apify on your own account. These are the live Apify store prices, in effect since 2026-08-04, and they are what you are actually charged.
What you get
A structured dataset — each result includes fields like:
app_idbucket_countschanged_countclustersfresh_countlabelnew_countrating_afterrating_beforerating_changerating_drop_alertrun_atstore_ratingsstoresExport every run as JSON, CSV or Excel, or send it to your app, a database, Google Sheets, or an AI agent.
More use cases for App Review Triage Monitor — App Store & Google Play Alerts
- Try
- Play Store and App Store Review Scraper for CrashesApp Review Analytics: Feature Requests by ThemeApp Review Monitoring for Your App and Rival Apps
Built on App Review Triage Monitor — App Store & Google Play Alerts — every input, output field, price and the full how-to are on the tool page.
Where this tool sits
- Categories
- App Store Data Monitors & Alerts Reviews & Reputation Data
- Platforms
- App Store & Google Play